Drug counselling services (face to face):
- Delivered locally through a nation-wide network of over 900 counsellors across the UK and Ireland our expert counsellors can provide a unique bespoke counselling service for employees with drugs and alcohol problems.
- Only professionally qualified, registered and experienced counsellors are used. Each has, on average, over 8 years experience
- Early face to face counselling sessions – typically within 48 hours or within hours after an episode or crisis
- Off-site, face to face counselling in dedicated, approved offices close to work or home. (No service user is expected to travel more than 30 minutes for a counselling session)
- Up to 8 x 1 hour face to face sessions, including an initial assessment session in any 12-month period
- Assessment, diagnosis, support extension or onward referral to appropriate local resources. Follow-up and return to work support, backed by case by case clinical supervision
- Individual counsellor professional liability insurance (minimum £500,000/€1million limit per event).
Other Management Services
Core programme account management support services:
- Full launch programme and the provision of ongoing promotional and other support activities
- Regular liaison with EAP manager
- Monthly utilisation reports
- Annual/six monthly review meetings
- Bespoke communication materials (brochures and cards)
- Ongoing programme promotional support (posters, emails, user pages, use of usual communication channels e.g. newsletters, inductions, payslips etc.)
- Provision of a series of one hour on-site training sessions as part of the EAP (e.g. sessions on work /life balance, pressure management, managing change etc.
- Feedback for action (as appropriate)
- Programme and performance standards measured against agreed objectives
- Corporate professional liability insurance (up to £1million/$2 million for any one event).
